How Productive Disagreements Lead to Better Outcomes

Ian Leslie

February 2021 Proofs in English Current Affairs, Popular Psychology

This book explains why evidence doesn’t change people’s minds, why terror suspects don’t succumb to intimidation, and why students are having less sex than their parents.

In Conflicted, Ian Leslie explains how human beings communicate with each other. It turns out that most people are actually not very good at communicating at all. This didn’t matter so much when people lived in small, homogenous groups, but now that we live in diverse, interconnected societies, it has become a serious problem. But it doesn’t have to be this way.

Conflicted describes the latest research of a group of cutting-edge “interpersonal” psychologists and the work of ground-breaking experts in “high stakes” communication, like hostage negotiators, interrogators and addiction counselors, to show that it is possible for human beings to learn how to resolve disagreements peacefully and without escalation into conflict.


‘A fascinating deep dive into disagreement: how it goes wrong, and how it can go right. Its powerful insights are wrapped in gripping stories. Read this book. It could not be more timely.’
-Harlan Coben

“A fascinating rumination on how we could do better than berate others on Twitter, or in rival demonstrations.”

“Conflicted is not merely fascinating, it’s important. It’s the right book at the right time, and Ian Leslie is clearly the right author for the job. And if you encounter ideas that make you squirm—and you probably will—remember, that’s part of the point.”
-David Epstein, author of Range